911 Call Taker — Critical Emergency Communications

National Public Safety Careers; Redmond (WA); On-site; USD 52,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for positions in Redmond, WA. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch software. Training, certifications, and 24-hour operations may apply.

Applicants should have strong listening, typing, and verbal skills, plus the ability to follow structured procedures. Shift work, background checks, and eligibility requirements are standard in this role.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide approved pre-arrival instructions within training.

Skills

Active listening

Typing speed

Verbal communication

Questioning technique

Education

High school diploma or equivalent

Tools

Call processing software

Job description

National Public Safety Careers is seeking 911 Call Takers for positions in Redmond, WA. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch software. Training, certifications, and 24-hour operations may apply.

Applicants should have strong listening, typing, and verbal skills, plus the ability to follow structured procedures. Shift work, background checks, and eligibility requirements are standard in this role.