Emergency 911 Call Taker - Critical Dispatch & Support

National Public Safety Careers; Curtis (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Curtis, WA. These roles involve listening carefully, documenting details, and guiding callers through essential safety steps while awaiting responders.

You'll typically work in a communications center with rotating shifts. Candidates should have strong communication, accurate data entry, and the ability to follow structured procedures. Training and certifications are required for advancement.

Qualifications

• High school diploma or equivalent.
• Customer service, telephone support or public safety experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential guidance to distressed callers as needed.
• Use language-access resources when required.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Curtis, WA. These roles involve listening carefully, documenting details, and guiding callers through essential safety steps while awaiting responders.

You'll typically work in a communications center with rotating shifts. Candidates should have strong communication, accurate data entry, and the ability to follow structured procedures. Training and certifications are required for advancement.