911 Call Taker — Critical Emergency Communications

Public Safety Dispatch Network; Preston (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers in Preston, WA to handle incoming emergency calls, verify locations, and document critical information. You will follow scripted questions, use dispatch software, and promptly relay details to the appropriate team.

A high school diploma is commonly required, with prior customer service or public safety exposure helpful. Roles include potential rotating shifts and mandatory training.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers in Preston, WA to handle incoming emergency calls, verify locations, and document critical information. You will follow scripted questions, use dispatch software, and promptly relay details to the appropriate team.

A high school diploma is commonly required, with prior customer service or public safety exposure helpful. Roles include potential rotating shifts and mandatory training.