911 Call Taker — Fast-Paced Public Safety Operator

Public Safety Dispatch Network; Oysterville (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

Public Safety Dispatch Network in Oysterville, WA is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role involves working 24/7 shifts as needed and requires strong listening, accurate typing, and clear communication.

Successful candidates will complete call-taking training, meet background checks, and obtain necessary certifications within stated timelines.

Qualifications

• High school diploma or equivalent is expected.
• Customer service or call center experience helpful but not required.
• Strong listening and clear communication are essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Guide callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Follow training and certification requirements for pre-arrival instructions.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Oysterville, WA is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role involves working 24/7 shifts as needed and requires strong listening, accurate typing, and clear communication.

Successful candidates will complete call-taking training, meet background checks, and obtain necessary certifications within stated timelines.