Emergency 911 Call Taker — Start a Vital Public Service

Public Safety Dispatch Network; Cusick (WA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

Public Safety Dispatch Network in Cusick, WA seeks dedicated 911 Call Takers to handle incoming emergency and nonemergency lines. You will confirm locations, collect caller information, and document details in dispatch software. Training includes pre-arrival instructions and structured procedures.

The role requires listening accuracy, fast and precise typing, and clear verbal communication. Prior dispatch experience is beneficial but not mandatory, with eligibility per agency rules.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience is helpful but not required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and authorization.

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network in Cusick, WA seeks dedicated 911 Call Takers to handle incoming emergency and nonemergency lines. You will confirm locations, collect caller information, and document details in dispatch software. Training includes pre-arrival instructions and structured procedures.

The role requires listening accuracy, fast and precise typing, and clear verbal communication. Prior dispatch experience is beneficial but not mandatory, with eligibility per agency rules.