911 Call Taker - Calm, Fast Emergency Support

Regional 911 Intake Solutions; Akron (CO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Akron, CO is seeking 911 Call Takers to handle emergency and nonemergency calls. You will confirm locations, collect callback information, and document details in dispatch software while adhering to procedures and safety protocols.

The role requires strong listening, accurate typing, and excellent verbal communication. Training and certifications are required to deliver pre-arrival instructions and coordinate with dispatch teams.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and typing skills are essential for accuracy and efficiency.
• Ability to follow structured procedures and communicate clearly is needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Akron, CO is seeking 911 Call Takers to handle emergency and nonemergency calls. You will confirm locations, collect callback information, and document details in dispatch software while adhering to procedures and safety protocols.

The role requires strong listening, accurate typing, and excellent verbal communication. Training and certifications are required to deliver pre-arrival instructions and coordinate with dispatch teams.