911 Call Taker: Calm, Critical Help for Emergencies

National Public Safety Careers; Village of Ilion (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

National Public Safety Careers is seeking qualified 911 Call Takers for Ilion, NY. This role involves taking emergency calls, verifying locations, recording details, and coordinating with dispatch teams. A high school diploma or equivalent is required; strong listening, typing, and communication skills are essential.

Training will cover call-taking procedures and safety protocols. Work-shift options may include rotating nights and weekends; background checks and assessments will be conducted per

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or call center experience helpful but not always required.
• Ability to follow structured procedures and to perform well in a fast-paced environment.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use authorized questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions as trained.
• Use language-access and accessibility resources when needed.

Skills

Active listening

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified 911 Call Takers for Ilion, NY. This role involves taking emergency calls, verifying locations, recording details, and coordinating with dispatch teams. A high school diploma or equivalent is required; strong listening, typing, and communication skills are essential.

Training will cover call-taking procedures and safety protocols. Work-shift options may include rotating nights and weekends; background checks and assessments will be conducted per