911 Call Taker: Launch a Career in Emergency Communications

National Public Safety Careers; North Hoosick (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for opportunities in North Hoosick, NY. You will answer emergency lines, verify locations and caller data, and input details into dispatch software to support responders.

Requirements include a high school diploma or equivalent, strong listening and typing, and clear verbal communication along with the ability to follow structured procedures. Training and certifications may be required.

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening skills

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers for opportunities in North Hoosick, NY. You will answer emergency lines, verify locations and caller data, and input details into dispatch software to support responders.

Requirements include a high school diploma or equivalent, strong listening and typing, and clear verbal communication along with the ability to follow structured procedures. Training and certifications may be required.