911 Call Taker - Emergency Communications Specialist

National Public Safety Careers; Halcottsville (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

National Public Safety Careers seeks qualified individuals to become 911 Call Takers in Halcottsville, NY. The role involves handling emergency and nonemergency lines, confirming locations and contact details, and documenting information for dispatch teams.

Training, assessments, and certifications are required, with exposure to sensitive calls and strict privacy standards. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow

Qualifications

• Requires high school diploma or equivalent; some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified individuals to become 911 Call Takers in Halcottsville, NY. The role involves handling emergency and nonemergency lines, confirming locations and contact details, and documenting information for dispatch teams.

Training, assessments, and certifications are required, with exposure to sensitive calls and strict privacy standards. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow