911 Call Taker – Critical Public Safety Support

National Public Safety Careers; Ithaca (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Ithica, NY. Call Takers are responsible for handling emergency and nonemergency lines, validating caller information, and documenting details for dispatchers.

Training and certification are required to perform pre-arrival instructions and coordinate with responding units. Requirements typically include a high school diploma or equivalent, strong listening and typing skills, and the ability to

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to dispatch function.
• Provide calm guidance to distressed callers.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training scope.

Skills

Customer service

Typing

Active listening

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Ithica, NY. Call Takers are responsible for handling emergency and nonemergency lines, validating caller information, and documenting details for dispatchers.

Training and certification are required to perform pre-arrival instructions and coordinate with responding units. Requirements typically include a high school diploma or equivalent, strong listening and typing skills, and the ability to