911 Call Taker

National Public Safety Careers; Village of Ilion (NY); Presencial; USD 32.000 - 45.000; Jornada completa

Descripción de la vacante

National Public Safety Careers is seeking qualified 911 Call Takers for Ilion, NY. This role involves taking emergency calls, verifying locations, recording details, and coordinating with dispatch teams. A high school diploma or equivalent is required; strong listening, typing, and communication skills are essential.

Training will cover call-taking procedures and safety protocols. Work-shift options may include rotating nights and weekends; background checks and assessments will be conducted per

Formación

• High school diploma or recognized equivalent required.
• Customer service or call center experience helpful but not always required.
• Ability to follow structured procedures and to perform well in a fast-paced environment.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use authorized questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions as trained.
• Use language-access and accessibility resources when needed.

Conocimientos

Active listening

Accurate typing

Verbal communication

Follow procedures

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

911 Call Taker Opportunities in Ilion

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

• Duty Location: {airport_name}, Ilion, NY
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations