Emergency 911 Call Taker - Quick Thinker, Calm Communicator

National Public Safety Careers; Ulster Township (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

National Public Safety Careers seeks 911 Call Takers for Ulster, PA, to handle emergency and nonemergency calls. You will verify incident locations, collect callback details, and document information for appropriate dispatch teams. Training, certifications, and background checks are required.

Applicants should have a high school diploma or equivalent; prior public safety or customer service experience is helpful, but not always required. Shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Takers for Ulster, PA, to handle emergency and nonemergency calls. You will verify incident locations, collect callback details, and document information for appropriate dispatch teams. Training, certifications, and background checks are required.

Applicants should have a high school diploma or equivalent; prior public safety or customer service experience is helpful, but not always required. Shifts may include nights, weekends, and overtime.