911 Call Taker - Critical Support for Emergencies

Regional 911 Intake Solutions; Hannacroix (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Taker opportunities in Hannacroix, NY. You will answer emergency and nonemergency calls, verify locations, and document information for dispatch teams.

Employees may work rotating shifts, nights, weekends, holidays, and overtime. A high school diploma is commonly required, with strong listening, typing, and clear verbal communication needed to follow structured procedures.

Qualifications

• High school diploma or equivalent commonly required.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions is seeking 911 Call Taker opportunities in Hannacroix, NY. You will answer emergency and nonemergency calls, verify locations, and document information for dispatch teams.

Employees may work rotating shifts, nights, weekends, holidays, and overtime. A high school diploma is commonly required, with strong listening, typing, and clear verbal communication needed to follow structured procedures.