911 Call Taker — Calm, Critical Emergency Support (24/7)

Public Safety Dispatch Network; Zwolle (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Zwolle, LA is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, verify locations, document information, and support responders as part of a critical public safety operation.

Candidates typically hold a high school diploma, have strong listening and typing skills, and communicate clearly under pressure. Training and certification lead to required call-taking functions and ongoing evaluations.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Strong listening comprehension and accurate typing skills are essential.
• Ability to follow structured procedures and communicate clearly under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening skills

Typing speed

Clear verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Zwolle, LA is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, verify locations, document information, and support responders as part of a critical public safety operation.

Candidates typically hold a high school diploma, have strong listening and typing skills, and communicate clearly under pressure. Training and certification lead to required call-taking functions and ongoing evaluations.