911 Call Taker: Calm, Clear Communication in Emergencies

National Public Safety Careers; Taylor (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Taylor, LA. This role involves answering emergency and non-emergency lines, confirming locations and contact details, and using approved questions to assess urgency. You will enter data into dispatch systems and relay information to the right teams.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures with attention to privacy and accuracy.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or telephone support is helpful but not required.
• Ability to follow structured procedures and use data-entry systems.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller contact information.
• Ask focused questions to identify nature and urgency of the situation.
• Enter accurate details into dispatch software or call-processing systems.
• Forward incident information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Taylor, LA. This role involves answering emergency and non-emergency lines, confirming locations and contact details, and using approved questions to assess urgency. You will enter data into dispatch systems and relay information to the right teams.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures with attention to privacy and accuracy.