Vital 911 Call Taker: Start in Emergency Communications

Public Safety Dispatch Network; Marksville (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continued training

Job summary

Public Safety Dispatch Network in Marksville, LA, seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document information, and support dispatch operations end-to-end.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures; training may be required. Work may include rotating shifts and overtime as needed.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Marksville, LA, seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document information, and support dispatch operations end-to-end.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures; training may be required. Work may include rotating shifts and overtime as needed.