911 Call Taker - Be the Calm in Emergencies (24/7)

National Public Safety Careers; Rocky Mount (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Rocky Mount, NC. You will be responsible for handling emergency and nonemergency lines, verifying location and caller information, and entering data into dispatch systems.

The role requires a high school diploma or equivalent, strong listening and data-entry skills, and the ability to follow structured procedures. Training, certifications, and potential shift work are part of the employment terms.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or public safety experience is a plus.
• Strong listening comprehension and accurate data entry skills.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Enter details into call-processing or dispatch software.
• Forward information to dispatch promptly.
• Provide pre-arrival instructions within training.

Skills

Listening skills

Accurate typing

Clear verbal communication

Customer service

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Rocky Mount, NC. You will be responsible for handling emergency and nonemergency lines, verifying location and caller information, and entering data into dispatch systems.

The role requires a high school diploma or equivalent, strong listening and data-entry skills, and the ability to follow structured procedures. Training, certifications, and potential shift work are part of the employment terms.