911 Call Taker — Fast-Paced Public Safety Specialist

Regional 911 Intake Solutions; Bowdon (GA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Bowdon, GA to respond to emergency and nonemergency lines. You will confirm locations, collect callback information, and document details for dispatch coordination.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills, with training in call-taking and certifications as required by the agency.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or call-center experience helpful but not always mandatory.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources as needed.
• Deliver authorized pre-arrival instructions only after training.

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Bowdon, GA to respond to emergency and nonemergency lines. You will confirm locations, collect callback information, and document details for dispatch coordination.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills, with training in call-taking and certifications as required by the agency.