Emergency 911 Call Taker — Quick, Critical Support

Regional 911 Intake Solutions; Macon (GA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee training

Job summary

Regional 911 Intake Solutions in Macon, GA seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch teams.

Applicants typically need a high school diploma; customer service or public safety experience can help, though some vacancies accept newcomers to dispatch. Training and certifications are required.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma

Tools

Dispatch software

Headset

Job description

Regional 911 Intake Solutions in Macon, GA seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch teams.

Applicants typically need a high school diploma; customer service or public safety experience can help, though some vacancies accept newcomers to dispatch. Training and certifications are required.