911 Call Taker — Critical Emergency Communications Operator

Regional 911 Intake Solutions; Patterson (GA); Sur place; USD 38 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Patterson, GA seeks 911 Call Takers who are often the first to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for responders.

Call taking may be separate from dispatch in some centers, with official vacancies detailing the duties to be performed. Training, potential rotating shifts, and certifications are typical expectations.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are important.
• Ability to follow structured procedures and use call-processing software.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Patterson, GA seeks 911 Call Takers who are often the first to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for responders.

Call taking may be separate from dispatch in some centers, with official vacancies detailing the duties to be performed. Training, potential rotating shifts, and certifications are typical expectations.