911 Call Taker: Begin a Vital Public Service

Regional 911 Intake Solutions; Millbrook (IL); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Millbrook, IL. Responsibilities include handling emergency and nonemergency lines, confirming locations and contact Details, and documenting information for dispatch teams.

Applicants should have strong listening, typing, and communication skills, plus the ability to follow structured procedures. Training and certifications may be required, with opportunities to work varied shifts.

Qualifications

• High school diploma or equivalent is commonly required.
• Experience in customer service or telephone support is a plus.
• Strong listening, typing, and verbal communication skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software precisely.
• Forward incident information to the appropriate dispatch function.

Skills

Listening

Typing

Verbal communication

Follow procedures

Customer service

Education

High school diploma

Tools

Call/Dispatch software

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Millbrook, IL. Responsibilities include handling emergency and nonemergency lines, confirming locations and contact Details, and documenting information for dispatch teams.

Applicants should have strong listening, typing, and communication skills, plus the ability to follow structured procedures. Training and certifications may be required, with opportunities to work varied shifts.