911 Call Taker — Start a Vital Public Safety Career

Regional 911 Intake Solutions; Alton (IL); Sur place; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions is seeking qualified candidates in Alton, IL to serve as 911 Call Takers. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates typically need a high school diploma; prior customer service or dispatch experience is helpful but not always required. Training, background checks, and certifications will be provided by the hiring agency.

Qualifications

• High school diploma or equivalent is commonly required; dispatch experience is beneficial but not always required.

Responsabilités

• Answer incoming emergency calls and assignable nonemergency lines
• Confirm incident location and caller callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing software
• Forward incident information to dispatch promptly
• Assist distressed callers with essential questions and instructions
• Use language-access resources when needed
• Provide authorized pre-arrival instructions within training and certification

Connaissances

Listening comprehension

Typing

Verbal communication

Procedural following

Formation

High school diploma

Description du poste

Regional 911 Intake Solutions is seeking qualified candidates in Alton, IL to serve as 911 Call Takers. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates typically need a high school diploma; prior customer service or dispatch experience is helpful but not always required. Training, background checks, and certifications will be provided by the hiring agency.