911 Call Taker: Critical Public Safety Support

Regional 911 Intake Solutions; Penfield (IL); On-site; USD 32,000 - 48,000; Part time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Penfield, IL seeks skilled 911 Call Takers to join our public safety communications team. You will answer emergency and non-emergency lines, verify locations, and document details for dispatch.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and ability to follow structured procedures. Training and certifications will be provided.

Qualifications

• Strong listening comprehension skills.
• Accurate typing speed and accuracy.
• Clear verbal communication with callers.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions and information.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Penfield, IL seeks skilled 911 Call Takers to join our public safety communications team. You will answer emergency and non-emergency lines, verify locations, and document details for dispatch.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and ability to follow structured procedures. Training and certifications will be provided.