911 Call Taker — Vital Public Safety Role

Regional 911 Intake Solutions; Glen Dale (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Glen Dale, West Virginia. You will answer emergency and nonemergency calls, verify locations, collect caller information, and document details for dispatch coordination.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures. Some vacancies may require dispatch experience, others may not.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and complete assessments.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured processes

Education

High School Diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Glen Dale, West Virginia. You will answer emergency and nonemergency calls, verify locations, collect caller information, and document details for dispatch coordination.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures. Some vacancies may require dispatch experience, others may not.