911 Call Taker — Launch a Public Safety Career

Regional 911 Intake Solutions; Farmington (WV); Sur place; USD 34 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Résumé du poste

Regional 911 Intake Solutions in Farmington, WV is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask targeted questions, confirm location, document details, and route information to the appropriate responders.

Candidates should have a high school diploma or equivalent, good listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Farmington, WV is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask targeted questions, confirm location, document details, and route information to the appropriate responders.

Candidates should have a high school diploma or equivalent, good listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided.