911 Call Taker: Start a Vital Public Safety Career

Regional 911 Intake Solutions; Rio (WV); On-site; USD 35,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers for opportunities in Rio, WV. You will answer emergency and nonemergency calls, verify locations, document details, and relay information to dispatchers with accuracy and calm under pressure.

Successful candidates typically have a high school diploma, good listening skills, fast typing, and the ability to follow structured procedures. Training and certifications are provided as part of the hiring process.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers for opportunities in Rio, WV. You will answer emergency and nonemergency calls, verify locations, document details, and relay information to dispatchers with accuracy and calm under pressure.

Successful candidates typically have a high school diploma, good listening skills, fast typing, and the ability to follow structured procedures. Training and certifications are provided as part of the hiring process.