911 Call Taker: Become a Frontline Emergency Communicator

National Public Safety Careers; Forest (LA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for positions in Forest, LA. You will handle emergency and nonemergency lines, verify locations and callbacks, and document details in dispatch software.

Training ensures accurate responses and coordination with dispatch teams. Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience is helpful.
• Strong listening, typing, and verbal communication skills.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to assess urgency.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide appropriate pre-arrival instructions within training.

Skills

Customer service

Typing

Active listening

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for positions in Forest, LA. You will handle emergency and nonemergency lines, verify locations and callbacks, and document details in dispatch software.

Training ensures accurate responses and coordination with dispatch teams. Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.