Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Bourg (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Bourg, LA. You will be the first point of contact for emergencies, gathering essential information and guiding callers while coordinating with responding agencies.

Successful applicants will work with phone headsets and dispatch software, follow structured questioning, and complete background checks and certifications as required.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Prior customer service or public safety experience can help.
• Ability to listen carefully and type accurately.
• Ability to follow structured procedures and scripts.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into dispatch software and share with responders.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing skills

Verbal communication

Procedural compliance

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Bourg, LA. You will be the first point of contact for emergencies, gathering essential information and guiding callers while coordinating with responding agencies.

Successful applicants will work with phone headsets and dispatch software, follow structured questioning, and complete background checks and certifications as required.