911 Call Taker — Be the First to Help in Emergencies

Public Safety Dispatch Network; Chauvin (LA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Chauvin, LA seeks 911 Call Takers to work in a high-stakes environment handling emergency and nonemergency lines. You will verify locations, collect essential data, and document details in dispatch software while adhering to procedures and privacy standards.

Required are a high school diploma or equivalent and strong listening plus typing skills. Candidates should be prepared for rotating shifts and immediate on-call responsibilities as part of a 24-hour

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Chauvin, LA seeks 911 Call Takers to work in a high-stakes environment handling emergency and nonemergency lines. You will verify locations, collect essential data, and document details in dispatch software while adhering to procedures and privacy standards.

Required are a high school diploma or equivalent and strong listening plus typing skills. Candidates should be prepared for rotating shifts and immediate on-call responsibilities as part of a 24-hour