911 Call Taker — Be the First to Help in Westons Mills

Regional 911 Intake Solutions; City of Olean (NY); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions is seeking 911 Call Takers to support emergency communications operations. You will respond to incoming calls, verify locations, document details, and coordinate with dispatch teams.

Training and certification are provided where required. Successful applicants typically have a high school diploma and strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifikationen

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Ausbildung

High school diploma

Tools

Dispatch software

Call-processing software

Jobbeschreibung

Regional 911 Intake Solutions is seeking 911 Call Takers to support emergency communications operations. You will respond to incoming calls, verify locations, document details, and coordinate with dispatch teams.

Training and certification are provided where required. Successful applicants typically have a high school diploma and strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.