Be the First to Help: 911 Call Taker (24/7)

Regional 911 Intake Solutions; East Sandwich (MA); Presencial; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in East Sandwich, MA seeks a 911 Call Taker to listen to callers, verify locations, and document information for dispatch. You may work rotating shifts in a 24-hour operation, with training provided and opportunities for certification.

The role requires a high school diploma and strong listening, typing, and clear verbal communication. Some vacancies may involve varied hours and overtime in a public safety environment.

Qualificações

• Requires high school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Listening

Typing

Verbal communication

Following procedures

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Regional 911 Intake Solutions in East Sandwich, MA seeks a 911 Call Taker to listen to callers, verify locations, and document information for dispatch. You may work rotating shifts in a 24-hour operation, with training provided and opportunities for certification.

The role requires a high school diploma and strong listening, typing, and clear verbal communication. Some vacancies may involve varied hours and overtime in a public safety environment.