911 Call Taker: Be the Calm in Emergencies — Monett

Regional 911 Intake Solutions; Monett (MO); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Monett, MO is seeking 911 Call Takers to be the first point of contact for emergency calls. You will gather essential information, confirm locations, and document details for responders.

This role may involve rotating shifts and working nights or holidays depending on staffing needs. A high school diploma or equivalent and strong listening and typing skills are typically required, with training provided.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and verbal communication necessary.
• Ability to follow structured procedures; assessments may apply.

Responsabilités

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to dispatch.
• Provide pre-arrival instructions within training.

Connaissances

Listening skills

Typing accuracy

Verbal communication

Following procedures

Customer service

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Monett, MO is seeking 911 Call Takers to be the first point of contact for emergency calls. You will gather essential information, confirm locations, and document details for responders.

This role may involve rotating shifts and working nights or holidays depending on staffing needs. A high school diploma or equivalent and strong listening and typing skills are typically required, with training provided.