911 Call Taker — Atlanta, 24/7 Shifts & Impact

Regional 911 Intake Solutions; Atlanta (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Atlanta, IL seeks 911 Call Takers to handle emergency and nonemergency lines, verify incident locations, and document information for dispatch personnel.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures; training and certifications are provided. Shift rotations and overtime may apply.

Qualifications

• High school diploma or equivalent required; dispatch experience helpful but not mandatory.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Atlanta, IL seeks 911 Call Takers to handle emergency and nonemergency lines, verify incident locations, and document information for dispatch personnel.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures; training and certifications are provided. Shift rotations and overtime may apply.