24/7 Emergency 911 Call Taker (Atlanta)

National Public Safety Careers; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers invites applications for 911 Call Taker opportunities in Atlanta. Call Takers respond to emergency and nonemergency lines, verify location and caller details, and document information for dispatch teams.

Candidates typically have a high school diploma and strong listening, typing, and communication skills. Training and certification are required; successful applicants may work rotating shifts in a 24/7 environment.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma or GED

Job description

National Public Safety Careers invites applications for 911 Call Taker opportunities in Atlanta. Call Takers respond to emergency and nonemergency lines, verify location and caller details, and document information for dispatch teams.

Candidates typically have a high school diploma and strong listening, typing, and communication skills. Training and certification are required; successful applicants may work rotating shifts in a 24/7 environment.