Emergency Call Taker — 24/7 Shifts, Life-Saving Role

Regional 911 Intake Solutions; Pitts (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Pitts, GA seeks dedicated individuals to perform 911 call-taking duties, confirming locations and caller details while documenting information for dispatch teams.

The role requires strong listening, accurate typing, and clear verbal communication, with training to handle pre-arrival instructions and access services as needed. Rotation and shift work may be required depending on staffing.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Applicants may be accepted without dispatch experience depending on vacancy specifics.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma

Job description

Regional 911 Intake Solutions in Pitts, GA seeks dedicated individuals to perform 911 call-taking duties, confirming locations and caller details while documenting information for dispatch teams.

The role requires strong listening, accurate typing, and clear verbal communication, with training to handle pre-arrival instructions and access services as needed. Rotation and shift work may be required depending on staffing.