911 Call Taker — 24/7 Emergency Support Specialist

Regional 911 Intake Solutions; Snellville (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Snellville, GA is seeking 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document details for dispatch coordination.

Successful candidates will have strong listening comprehension, accurate typing, and clear verbal communication, with ability to follow structured procedures and complete required training and background checks.

Qualifications

• High school diploma or recognized equivalent is required.
• Customer service, telephone support, or public safety experience is helpful but not always required.
• Ability to pass assessments and meet agency standards is essential.
• Strong listening and clear verbal communication are crucial for success.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedure adherence

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Snellville, GA is seeking 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document details for dispatch coordination.

Successful candidates will have strong listening comprehension, accurate typing, and clear verbal communication, with ability to follow structured procedures and complete required training and background checks.