Emergency Call Taker (24/7 Dispatch Support)

Regional 911 Intake Solutions; Atlanta (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Atlanta, IN to handle emergency and nonemergency calls, confirm locations, and document details for dispatch. You will follow structured scripts and use approved software to ensure precise information flow.

The role requires strong listening, typing, and clear communication, with training to provide pre-arrival guidance while protecting caller privacy and complying with certified procedures.

Qualifications

• High school diploma or GED is commonly required.
• Strong listening and typing skills are essential for accuracy.
• Clear verbal communication and following structured procedures are needed.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature.
• Enter details into dispatch software accurately.
• Forward information promptly to the dispatch function.
• Provide pre-arrival instructions within training and policy.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Atlanta, IN to handle emergency and nonemergency calls, confirm locations, and document details for dispatch. You will follow structured scripts and use approved software to ensure precise information flow.

The role requires strong listening, typing, and clear communication, with training to provide pre-arrival guidance while protecting caller privacy and complying with certified procedures.