911 Call Taker — 24/7 Critical Communications

National Public Safety Careers; Jonesboro (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

National Public Safety Careers is listing 911 Call Taker opportunities in Jonesboro, IL. This role involves handling emergency and non-emergency lines, confirming locations and caller details, and entering information into dispatch software.

Training and certifications are required to provide pre-arrival instructions and support to responders. Applicants should have a high school diploma or equivalent, plus strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required; customer service or call center experience helpful.
• Strong listening skills, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and perform under pressure.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller details.
• Ask focused questions to determine nature and urgency of situations.
• Enter accurate information into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing skills

Verbal communication

Education

High School Diploma

Tools

Dispatch software

Job description

National Public Safety Careers is listing 911 Call Taker opportunities in Jonesboro, IL. This role involves handling emergency and non-emergency lines, confirming locations and caller details, and entering information into dispatch software.

Training and certifications are required to provide pre-arrival instructions and support to responders. Applicants should have a high school diploma or equivalent, plus strong listening, typing, and communication skills.