Emergency Call Taker (24/7) — Start a Public Service Career

National Public Safety Careers; Stonington (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

National Public Safety Careers in Stonington, IL is hiring 911 Call Taker opportunities. You will answer emergency calls, confirm incident locations, and document information for dispatch and response teams.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certification are required, with rotating or shift-based scheduling common.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing abilities are important.
• Clear verbal communication and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School Diploma

Job description

National Public Safety Careers in Stonington, IL is hiring 911 Call Taker opportunities. You will answer emergency calls, confirm incident locations, and document information for dispatch and response teams.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certification are required, with rotating or shift-based scheduling common.