911 Call Taker — 24/7 Shifts, Training & Benefits

Public Safety Dispatch Network; Ethelsville (AL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Ethelsville is seeking 911 Call Takers to handle incoming emergency calls and gather critical information for responders. Role includes identifying urgency, confirming locations, and recording data in dispatch systems.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certification are provided, with shifts that may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Ethelsville is seeking 911 Call Takers to handle incoming emergency calls and gather critical information for responders. Role includes identifying urgency, confirming locations, and recording data in dispatch systems.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certification are provided, with shifts that may include nights, weekends, and overtime.