Emergency Call Taker — 24/7 Public Safety Communications

Public Safety Dispatch Network; Williams (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Williams, IA. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination. Training and assessments are required, with potential rotation of shifts in a 24-hour operation.

Strong listening and typing skills are essential. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful but not

Qualifications

• Successful candidates need strong listening comprehension.
• Accurate typing and clear verbal communication are essential.
• Ability to follow structured procedures is required.
• Customer service or public safety experience is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Williams, IA. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch coordination. Training and assessments are required, with potential rotation of shifts in a 24-hour operation.

Strong listening and typing skills are essential. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful but not