911 Call Taker — 24/7 Public Safety Operator

Public Safety Dispatch Network; Dogue (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Dogue, VA is seeking 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Work may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required; prior customer service or public safety experience is helpful, and training in call-taking procedures is provided.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Dogue, VA is seeking 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Work may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required; prior customer service or public safety experience is helpful, and training in call-taking procedures is provided.