911 Call Taker — 24/7 Public Safety Communications

Public Safety Dispatch Network; Occoquan (VA); On-site; USD 40,000 - 56,000; Full time

Job summary

Public Safety Dispatch Network in Occoquan, VA, is seeking 911 Call Takers to be the first point of contact for emergencies. The role involves taking calls, confirming locations and details, and relaying information to dispatch teams.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certifications are required.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential information and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Occoquan, VA, is seeking 911 Call Takers to be the first point of contact for emergencies. The role involves taking calls, confirming locations and details, and relaying information to dispatch teams.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certifications are required.