911 Call Taker — Start a 24/7 Public Safety Career

Regional 911 Intake Solutions; Virginia (MN); Presencial; USD 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in Virginia seeks 911 Call Takers to be first responders, gathering essential details and documenting information for emergency coordination. The role emphasizes clear communication, accuracy, and calm, compassionate support for callers.

Responsibilities include handling emergency and nonemergency lines, confirming locations and callbacks, and entering data into dispatch software.

Qualificações

• High school diploma or recognized equivalent.
• Customer service or call-center experience preferred.
• Strong listening, accurate typing and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsabilidades

• Answer incoming emergency and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Descrição da oferta de emprego

Regional 911 Intake Solutions in Virginia seeks 911 Call Takers to be first responders, gathering essential details and documenting information for emergency coordination. The role emphasizes clear communication, accuracy, and calm, compassionate support for callers.

Responsibilities include handling emergency and nonemergency lines, confirming locations and callbacks, and entering data into dispatch software.