911 Call Taker: Start a Critical Public Safety Career

Public Safety Dispatch Network; Arrington (VA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

Public Safety Dispatch Network in Arrington, VA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document information to guide responders.

Candidates should have a high school diploma or equivalent and strong listening, typing, and clear communication skills. Training and certification will follow, with shift work and potential overtime.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or call handling helpful but not always required.
• Ability to follow structured procedures and guidance.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Ask approved questions to assess urgency and nature.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Arrington, VA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document information to guide responders.

Candidates should have a high school diploma or equivalent and strong listening, typing, and clear communication skills. Training and certification will follow, with shift work and potential overtime.