Emergency Call Taker — 24/7 Public Safety Dispatcher

Public Safety Dispatch Network; Dublin (VA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Dublin, VA is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify incident locations, gather caller information, and document details for dispatch teams.

Training and certifications are required to provide pre-arrival instructions and ensure accurate data entry. Successful candidates typically possess a high school diploma or equivalent, strong listening skills, accurate typing, and clear communication, with the ability to follow

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Dublin, VA is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify incident locations, gather caller information, and document details for dispatch teams.

Training and certifications are required to provide pre-arrival instructions and ensure accurate data entry. Successful candidates typically possess a high school diploma or equivalent, strong listening skills, accurate typing, and clear communication, with the ability to follow