Emergency Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; Glenview (IL); Vor Ort; USD 43.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid leave

Zusammenfassung

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for Glenview, IL to be the first point of contact in emergencies. You will ask focused questions, confirm locations, and document details for responders.

This role may involve rotating shifts and 24-hour coverage based on staffing needs. Responsibilities include answering calls, verifying incident locations, entering data into dispatch software, and coordinating with dispatch teams while maintaining calm, clear communication.

Qualifikationen

• High school diploma or equivalent is commonly required.
• Customer service or call-center experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for Glenview, IL to be the first point of contact in emergencies. You will ask focused questions, confirm locations, and document details for responders.

This role may involve rotating shifts and 24-hour coverage based on staffing needs. Responsibilities include answering calls, verifying incident locations, entering data into dispatch software, and coordinating with dispatch teams while maintaining calm, clear communication.