911 Call Taker — Emergency Communications (Lonoke, AR)

Regional 911 Intake Solutions; Lonoke (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Regional 911 Intake Solutions in Lonoke, AR seeks 911 Call Takers to be the first point of contact for emergency reports. You will verify locations, document information, and help coordinate response with dispatch teams, following established procedures.

Candidates should have strong listening, typing, and verbal communication skills and may need to complete call-taking training and certifications. Roles may involve rotating shifts and 24/7 coverage depending on staffing needs.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or call-centre experience helpful.
• Ability to follow structured procedures under pressure.

Responsibilities

• Answer incoming emergency calls and assess the situation.
• Confirm incident location and caller contact details.
• Ask focused questions to identify urgency and needs.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch functions.

Skills

Active listening

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Lonoke, AR seeks 911 Call Takers to be the first point of contact for emergency reports. You will verify locations, document information, and help coordinate response with dispatch teams, following established procedures.

Candidates should have strong listening, typing, and verbal communication skills and may need to complete call-taking training and certifications. Roles may involve rotating shifts and 24/7 coverage depending on staffing needs.