911 Call Taker – Emergency Communications Pro

Regional 911 Intake Solutions; Greenbrier (AR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Greenbrier, AR to handle emergency and non-emergency lines. You will confirm locations, collect caller data, and use structured questioning to assess and document details for dispatch. Training and certification programs are part of the role.

Successful candidates typically possess a high school diploma or equivalent, strong listening skills, and the ability to work in a fast-paced environment with rotating shifts and overtime as needed.

Qualifications

• Requires strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Experience with call-handling or dispatch environments is a plus.

Responsibilities

• Answer incoming emergency calls and related lines.
• Confirm incident location and caller information.
• Use approved questions to assess urgency and needs.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Greenbrier, AR to handle emergency and non-emergency lines. You will confirm locations, collect caller data, and use structured questioning to assess and document details for dispatch. Training and certification programs are part of the role.

Successful candidates typically possess a high school diploma or equivalent, strong listening skills, and the ability to work in a fast-paced environment with rotating shifts and overtime as needed.