Emergency 911 Call Taker — Frontline Public Safety

National Public Safety Careers; Cutler (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Cutler, Ohio. You will listen to callers, confirm locations, and document details for dispatch.

This fast-paced, public-safety role requires composure, accuracy, and the ability to work under pressure as part of a 24/7 operations environment. Role responsibilities include handling both emergency and non-emergency lines, following scripted questions, and entering data into dispatch software.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication.
• Customer service or call-center experience is a plus.

Responsibilities

• Answer incoming calls and transfer to appropriate dispatch units.
• Verify caller location and incident details using approved questions.
• Enter information into call-processing systems accurately.
• Provide essential pre-arrival instructions within training.
• Maintain confidentiality and follow agency procedures.

Skills

Listening skills

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Cutler, Ohio. You will listen to callers, confirm locations, and document details for dispatch.

This fast-paced, public-safety role requires composure, accuracy, and the ability to work under pressure as part of a 24/7 operations environment. Role responsibilities include handling both emergency and non-emergency lines, following scripted questions, and entering data into dispatch software.